1. What the service is
Marten CRM is an online service for managing clients, appointments, income and expenses of a business. It is accessed over the internet through an account with an email address and a password; neither the software nor its source code is handed over.
Each business works inside its own organisation, isolated from the rest: no customer sees another customer's data.
2. Free trial
Every new account starts with 14 days of trial on the Standard plan, at no cost and without a card.
The organisation is created with example data, marked as such, which you may delete with one button at any time.
When the trial ends and no plan has been chosen, access is blocked. Data is not deleted: it stays for 90 days and can be downloaded as an Excel file throughout that period.
3. Plans and prices
Standard — $29.90 per month. Individual — $299.90 once plus $29.90 per month.
The Individual plan is custom development and is agreed separately before any work begins.
Prices are stated in United States dollars and do not include taxes that may apply. We may change them with at least 30 days' notice by email; the price you contracted holds until the end of the period already paid for.
4. Payment and renewal
Payment is made in advance, month by month, through the payment service available in the platform. The subscription renews automatically until you cancel it.
If a charge does not go through, the payment service retries it. After several failed attempts the subscription is suspended and access is blocked once the paid period ends.
You may cancel at any time from your account settings. Cancellation stops future charges; access continues until the end of the month already paid for, and the unused part is not refunded.
5. Refunds
If the platform is unavailable through our fault for more than three consecutive days within a paid month, we refund the proportional part of that month upon written request to mail@marten-solutions.online.
No refunds are given for not using the service, nor for cancelling in the middle of a period already started.
6. Your obligations
You are responsible for the accuracy of your account details and for keeping your password private. Actions taken from your account are considered yours.
You undertake to use the platform lawfully, to upload only data you are entitled to process, and to obtain from your own clients any consent the law requires.
- It is forbidden to: attempt to access data of other organisations;
- resell access to third parties outside your business;
- use the platform for unlawful activity or to store unlawful content;
- place excessive automated load on the service.
7. Your clients' data
This is the most important clause of the agreement. The data you upload about your own clients — names, phone numbers, visit history, amounts and, on the plans that allow it, health information — remains yours.
Towards those individuals, you are the data controller: you decide what data is collected, for what purpose and for how long. Marten SRL acts solely as a data processor: it stores and processes that data following your instructions, does not use it for its own purposes, does not sell it and does not disclose it to third parties other than the technical providers listed in the Privacy policy.
We undertake to keep confidentiality, to apply reasonable security measures, to return your data on request and to delete it when the relationship ends, within the periods set out here.
You undertake to inform your clients about the processing and to handle requests they address to you regarding their data. If such a request reaches us, we will pass it on to you.
8. Availability and backups
We aim to keep the service continuously available, but we do not guarantee the complete absence of interruptions: they may occur due to maintenance, failures of the infrastructure provider, or causes beyond our control.
We take regular backups. Backups are a protection measure of ours and do not replace downloading your own data, which is available to you at any time.
9. Liability
The service is provided as is. We are not liable for business decisions taken on the basis of information in the platform, nor for lost profits.
In any event, our total liability towards you shall not exceed the amount paid for the service during the twelve months preceding the event giving rise to it.
Nothing above limits liability for wilful misconduct or for damages that the law does not permit to be excluded.
10. Suspension and termination
We may suspend access if these terms are breached, giving notice by email and a reasonable period to remedy, except in cases of evidently unlawful activity.
When the relationship ends for any reason, your data remains available for download for 90 days. After that period it is deleted; we will give one week's notice by email beforehand.
11. Changes to these terms
We may amend these terms. Material changes are communicated by email at least 30 days in advance. If you do not agree, you may cancel before they take effect.
12. Governing law and contact
This agreement is governed by the laws of the Dominican Republic. Disputes shall be submitted to the competent courts of Santo Domingo.
Marten SRL, RNC 133698838, República Dominicana. Email: mail@marten-solutions.online.